Welcome to Cricklewood Florist, your local online flower delivery service proudly serving Cricklewood and the surrounding areas. These e-commerce Terms & Conditions set out the rules for using our website and the purchase of goods online. By placing an order with Cricklewood Florist, you agree to be bound by these Terms & Conditions. Please ensure you read them carefully before ordering. If you do not agree to these terms, please refrain from placing an order on our website.
Our online ordering process is designed to offer a seamless experience for flower delivery throughout Cricklewood and neighbouring locations. To place an order:
Once your order is submitted, you will receive an order confirmation by way of an automated email to acknowledge receipt. Please check the details of your order carefully and contact us promptly if you notice any errors. We reserve the right to reject any order, in which case you will be notified and any payment made will be promptly refunded.
We strive to ensure all products shown on our website are available for delivery in Cricklewood and the surrounding areas. Due to the seasonal and perishable nature of flowers, some arrangements may require substitution with flowers of similar value and style if those displayed are unavailable. When such substitutions are made, we ensure they match as closely as possible to the original item in appearance, colour, and value. We will endeavour to contact you in advance if a major substitution is necessary.
All prices listed on our website are in British Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. Delivery charges, if applicable, are shown separately during the order process and added to your total at checkout.
Cricklewood Florist accepts payment by the methods outlined on our website checkout, which may include credit/debit cards and other secure electronic payments. Payment must be made in full at the time of order. Your order is not confirmed and will not be processed until payment has cleared successfully.
We reserve the right to change the prices of products and delivery at any time, although such changes will not affect orders already placed and accepted.
We offer flower delivery services to customers in Cricklewood and the adjoining areas. During the order process, you must provide accurate delivery information and ensure the recipient or an authorised party is available to receive the flowers. Deliveries are made according to the date and time slot selected, subject to reasonable delays caused by external factors such as traffic or adverse weather conditions. Cricklewood Florist will make all reasonable efforts to deliver as requested but accepts no liability for delays outside our control.
If no one is available at the delivery address, we may leave the flowers in a safe location or with a neighbour, as per your instructions or our discretion. In circumstances where neither is possible, we will leave a note with details for collection or redelivery.
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations for online flower delivery in Cricklewood can only be accepted before the flowers are dispatched or the preparation has commenced. If work has already started on your order, refunds or amendments may not be possible or may incur a fee to cover costs incurred.
To cancel an order, you must clearly inform us by providing your order reference and relevant information. Upon successful cancellation, a refund will be issued to the same method as payment was received. Refund times may vary according to your payment provider but are typically processed within 5-7 working days.
Orders for certain occasions (such as Valentine’s Day, Mother’s Day, and Christmas) may require a longer notice period for cancellation. Please check the product description or contact us for further details.
By placing an order you confirm:
Our goal is to deliver fresh floral arrangements that meet or exceed your expectations across Cricklewood and nearby areas. However, if you are not satisfied with your flowers, please contact us within 24 hours of delivery. We may request photographic evidence to support your claim. Where a legitimate concern is raised, we may offer a replacement or refund at our discretion.
Except as expressly stated in these Terms and Conditions, Cricklewood Florist will not be liable for any loss or damage arising from:
To the maximum extent permitted by law, our total liability in respect of any contract for the purchase of flowers or arrangements shall not exceed the purchase price paid for the order in question.
As flowers are perishable goods, we do not accept returns except as required by law or where the flowers are proven to be defective upon arrival. In such instances, please notify us immediately, providing your order details and a description of the issue. Where faults are confirmed, arrangements for a replacement or refund will be made. Because freshness cannot be guaranteed after delivery, issues arising more than 24 hours post-delivery may not be eligible for refund or replacement.
All content included on this website—such as text, graphics, photographs, and product descriptions—remains the property of Cricklewood Florist or its suppliers and is protected by applicable copyright laws. You may not copy, reproduce, or use our content or images without our express prior consent.
Customer privacy is a priority at Cricklewood Florist. All personal information supplied to us is processed in accordance with UK data protection laws and our Privacy Policy. We use your data solely for the purpose of processing orders, administration, and (if you opt-in) marketing communications from Cricklewood Florist. We do not share your personal details with third parties except as necessary to fulfil your order or as required by law.
These Terms & Conditions and any contracts resulting from the use of our website for flower delivery services in Cricklewood and surrounding areas are governed by the laws of England and Wales. By agreeing to these terms, you submit to the exclusive jurisdiction of the courts of England and Wales in connection with any dispute or claim arising in relation to your use of our website or services.
Cricklewood Florist reserves the right to amend these Terms & Conditions from time to time as required by changes in our business operations or legal requirements. The latest version will always be published on our website and will apply to all subsequent orders. It is your responsibility to review these terms prior to placing each order.
These Terms & Conditions, together with our Privacy Policy and any specific order detail, constitute the entire agreement between you and Cricklewood Florist regarding your purchase via our website. No other terms, whether expressed or implied, form part of this contract unless confirmed in writing by us.
Our team strives to provide high-quality service for every flower delivery in Cricklewood. If you have a complaint or concern about your order or our online service, please contact us promptly with your order reference so we can investigate and resolve the issue swiftly and fairly. Your satisfaction is important to us and we appreciate your feedback.
These Terms & Conditions apply to all customers making online purchases with Cricklewood Florist for deliveries within Cricklewood and its surrounding areas. By placing an order with us, you acknowledge your acceptance of these terms as binding and enforceable.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cricklewood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cricklewood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
